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GroundHelp
Master Service Agreement

A legal disclaimer

This Master Service Agreement (“Agreement”) governs all services provided by GroundHelp LLC (“GroundHelp”) to the Client (“you” or “your”). By requesting or purchasing any service from GroundHelp, you acknowledge that you have read, understood, and agree to the terms outlined below.

Overview

This Agreement sets the general terms that apply to all GroundHelp services. Each individual job, project, or subscription will be described separately in a Service Order or Estimate referencing this Agreement. You only need to agree once; this Agreement applies to all future services unless replaced or updated in writing.

Services

GroundHelp provides property, business, and community support services as described in each Service Order. Only listed and approved work will be performed. Any additional work or change in scope requires written approval or a separate Service Order.

Term and Termination

This Agreement remains active until canceled in writing by either party.

  • GroundHelp reserves the right to terminate services with 7 days’ written notice.

  • GroundHelp may suspend or cancel services immediately in unsafe conditions or for non-compliance.

  • Payments remain due for all services completed up to the termination date

Fees and Payment Terms

One-Time Services: Payment is required at booking before scheduling.
Subscription Services: Billed automatically at the start of each billing period (weekly, monthly, or quarterly).
Accepted Payments: Credit/debit card, ACH, or other approved electronic methods.
Failed Payments: Services may pause until payment clears. Repeated failures may lead to cancellation.

Client Responsibilities

You agree to:

  • Provide property or site access at scheduled times.

  • Ensure the area is safe and free of hazards.

  • Notify GroundHelp of pets, alarm systems, gates, or special instructions.

  • Avoid directing GroundHelp staff outside the agreed scope of work.

If GroundHelp cannot complete a scheduled service due to access or safety issues, a trip charge or rescheduling fee may apply.

Independent Contractor

GroundHelp operates as an independent contractor. This Agreement does not create an employment, partnership, or joint venture relationship.

Insurance and Liability

GroundHelp maintains general liability and workers’ compensation insurance as required by law.
 

Limitation of Liability: GroundHelp’s total liability for any claim will not exceed the amount paid for the specific service in question.
No Indirect Damages: GroundHelp is not responsible for indirect losses such as lost income or business interruption.

Service Quality and Warranty

If you are not satisfied with a service, please notify GroundHelp within 3 business days of completion. We will review and, if appropriate, correct the issue at no extra cost. No other warranties, express or implied, are provided.

Licensing and Permitting

GroundHelp provides general property services, maintenance, and security hardware installation that do not require specialized trade licensing. We do not perform work that requires a licensed professional or permit, such as electrical wiring, HVAC installation, plumbing modification, or structural alterations. Any work requiring a licensed contractor or municipal permit is the sole responsibility of the Client. With the Client’s approval, GroundHelp may refer or coordinate with qualified third-party providers when such work is needed.

Indemnification

You agree to indemnify and hold harmless GroundHelp, its employees, and agents from any claims or expenses arising from unsafe conditions or misuse not caused by GroundHelp.

Force Majeure

GroundHelp is not liable for delays or failures caused by events beyond its control, including weather, accidents, equipment failure, or natural disasters.

Dispute Resolution

GroundHelp and the Client agree to make good faith efforts to resolve disputes directly. If unresolved, either party may pursue mediation or file a claim in small claims court in the county where services were performed.

This Agreement shall be governed by and interpreted under the laws of the State of South Carolina, except where local law requires the application of the laws of the state where the services were performed.

Entire Agreement

This Agreement, together with any related Service Orders or Estimates, represents the full understanding between GroundHelp and the Client. Any changes must be made in writing and approved by both parties.

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